Mercku Inc. (“Mercku”), respects your privacy. This privacy policy (“Privacy Policy”) tells you what personal information we collect, and how we use and disclose this information. This Privacy Policy also describes other important topics relating to your privacy.

By using the Merckuwebsite at https://www.mercku.com/ (the “Site”), or by choosing to submit personal information to Mercku, you consent to all of the terms of this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use this Site, or submit any personal information to Mercku.

Which information is collected and how is it used?

Types of Information Collected:

In order to offer you our services, we need you to provide the requested personal information.If you do not provide your personal information, we are unable to provide you with our products and services.We only collect information for purposes that are specific, clarified and legal, and will not process information in a manner that is inconsistent with these purposes. We collect the following types of information (whether or not it is personal information):

Router Information: Information related to your router. This includes router activation status, binding status, active status, sharing status, model number, system version number, MAC address, device SN, device ID, country code, and panel indicator switch status.

Network Information: Information related to network condition. This includes network SSID, internet access mode, gateway address, WAN port uploading and downloading rate, alphanumeric (including symbols) passwords (if the user has configured the relevant information).

Terminal Device Information: Information related to your terminal devices connected to the network. This includes the device's online and offline behavior and time, device name, IP address, connection type, signal strength, noise intensity, uploading and downloading rate and traffic, maximum uploading and downloading rate, operating system, device online time.

Phone number Information.

How this personal information will be used:

The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable laws. You hereby consent to the processing of personal information for the purposes set forth in this privacy policy and the disclosure of personal information to our affiliates (which involve communications and technology) and third-party service providers (as defined below). We may use your personal information for the following purposes:

Network Information: To provide, process, maintain, improve and develop our products and/or services provided to you, including after-sales services and customer support, as well as services provided through devices or websites.

Router Information: To communicate with you about your device, service, or any general inquiries (such as updates and customer advisory support).

Terminal Device Information: To optimize device performance, such as analyzing device memory usage or CPU utilization.

Phone Number Information: To register an APP account and for password retrieval services.

Stored and maintained information about you is used to conduct business or fulfill legal obligations. For more information on how we use your information, (which may include personal information), details are provided below.

The following is more details on how we use your information, (which may include personal information):

To provide router management functions. You can manage your network and connected terminal devices in the APP. In order to support this service, we may collect some/all of the information included in the router information, network information, and terminal device information. The information related to routers is used to distinguish devices and provides corresponding functions and processes for each device. For example, determining whether to go into an initialization process according to the activation state of devices; determining whether a device is able to be bound according to the binding state; determining the default time and language of a device according to the country code; providing the corresponding function for a device according to the system version number; at the same time, the aforementioned data will also be used for management in the back-end of the App and in the APP, allowing you to manage the network. Network SSID and alphanumeric (including symbols) passwords in network information.

Who do we share your information with?

We do not sell any personal information to third parties.

The security of your Personal Information is important to us. We protect your Personal Information by maintaining physical, organizational and technological safeguards intended to help protect against unauthorized use, disclosure or access. Personal Information may be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes described in this Privacy Policy, or such other purposes as may be permitted or required by the applicable law. Personal Information we collect is managed from our offices in Waterloo, Ontario.  

We retain Personal Information that we collect as long as reasonably necessary to fulfill the purposes for which it was collectedor to meet any legal requirements.

Although we have taken measures to help protect our Site, computer systems and any Personal Information that we have collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us. 

Some or all of the Personal Information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States and the European Union, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.

Accessing and Correcting your Information

You have a right to request access to your Personal Information and to request a correction to it if you believe it is inaccurate. If you have submitted Personal Information to Mercku and would like to have access to it, or if you would like to have it corrected, please contact us using the contact information provided below. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain Personal Information in certain circumstances, for example if it contains Personal Information of other persons, or for legal reasons. We may require you to verify your identity before allowing you to access your Personal Information.

Children and Parents

Mercku does not knowingly collect Personal Information from children. If a child has already provided us with Personal Information, his or her parent or guardian may contact us for the purpose of deleting this information.

Third Party Links and Content

The Site may contain links to other third party websites, or may incorporate advertising or content hosted and served by third parties over which we have no control and which are governed by the privacy policies and business practices of those third parties. These other websites and this content may have their own privacy policies and terms and conditions that are not governed by this Privacy Policy. We are not responsible for the privacy practices or the content of any third parties.

Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit. Any links from this Site to other websites, or references to products, services or publications other than those of Mercku, do not imply the endorsement or approval of such websites, products, services or publications by Mercku.

Changes to this Policy

Mercku reserves the right to change this Privacy Policy at any time. We will reflect any changes to this Privacy Policy on our Site and will indicate the date this Privacy Policy was last amended. If you access and/or use the Site, or provide us with Personal Information after any such changes, you agree to this Privacy Policy as revised.

Please periodically review this Privacy Policy so that you know what Personal Information we collect, how we use it, and with whom we may share it. 

How to Contact Us

If you have any questions regarding this Privacy Policy, any Personal Information you have submitted to us, or if you would like to:

  • access Personal Information that you have already provided to us so that you can correct or update it;
  • request the deletion of Personal Information regarding your minor child; or
  • report any violation of this Privacy Policy;

Please advise us by contacting our Privacy Officer by writing to 509 Beaver Creek Rd. Waterloo, Ontario, N2V2L3. You may also call us at +1 416 848 6305