Which information is collected and how is it used?
Types of Information Collected:
In order to offer you our services, we need you to provide the requested personal information.If you do not provide your personal information, we are unable to provide you with our products and services.We only collect information for purposes that are specific, clarified and legal, and will not process information in a manner that is inconsistent with these purposes. We collect the following types of information (whether or not it is personal information):
Router Information: Information related to your router. This includes router activation status, binding status, active status, sharing status, model number, system version number, MAC address, device SN, device ID, country code, and panel indicator switch status.
Network Information: Information related to network condition. This includes network SSID, internet access mode, gateway address, WAN port uploading and downloading rate, alphanumeric (including symbols) passwords (if the user has configured the relevant information).
Terminal Device Information: Information related to your terminal devices connected to the network. This includes the device's online and offline behavior and time, device name, IP address, connection type, signal strength, noise intensity, uploading and downloading rate and traffic, maximum uploading and downloading rate, operating system, device online time.
Phone number Information.
How this personal information will be used:
Network Information: To provide, process, maintain, improve and develop our products and/or services provided to you, including after-sales services and customer support, as well as services provided through devices or websites.
Router Information: To communicate with you about your device, service, or any general inquiries (such as updates and customer advisory support).
Phone Number Information: To register an APP account and for password retrieval services.
Stored and maintained information about you is used to conduct business or fulfill legal obligations. For more information on how we use your information, (which may include personal information), details are provided below.
The following is more details on how we use your information, (which may include personal information):
To provide router management functions. You can manage your network and connected terminal devices in the APP. In order to support this service, we may collect some/all of the information included in the router information, network information, and terminal device information. The information related to routers is used to distinguish devices and provides corresponding functions and processes for each device. For example, determining whether to go into an initialization process according to the activation state of devices; determining whether a device is able to be bound according to the binding state; determining the default time and language of a device according to the country code; providing the corresponding function for a device according to the system version number; at the same time, the aforementioned data will also be used for management in the back-end of the App and in the APP, allowing you to manage the network. Network SSID and alphanumeric (including symbols) passwords in network information.
Who do we share your information with?
We do not sell any personal information to third parties.
We retain Personal Information that we collect as long as reasonably necessary to fulfill the purposes for which it was collectedor to meet any legal requirements.
Although we have taken measures to help protect our Site, computer systems and any Personal Information that we have collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us.
Some or all of the Personal Information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States and the European Union, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.
Accessing and Correcting your Information
You have a right to request access to your Personal Information and to request a correction to it if you believe it is inaccurate. If you have submitted Personal Information to Mercku and would like to have access to it, or if you would like to have it corrected, please contact us using the contact information provided below. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain Personal Information in certain circumstances, for example if it contains Personal Information of other persons, or for legal reasons. We may require you to verify your identity before allowing you to access your Personal Information.
Children and Parents
Mercku does not knowingly collect Personal Information from children. If a child has already provided us with Personal Information, his or her parent or guardian may contact us for the purpose of deleting this information.
Third Party Links and Content
Changes to this Policy
How to Contact Us
Please advise us by contacting our Privacy Officer by writing to 509 Beaver Creek Rd. Waterloo, Ontario, N2V2L3. You may also call us at +1 416 848 6305.