Keep your Mercku router up to date with the latest supported firmware and product improvements.
Firmware updates can include product improvements, compatibility updates and problem fixes.
Check for available firmware from the Mercku App settings.
Check for and install available firmware directly from Router Web.
Upload a compatible firmware file manually when an online update is not available.
Wi-Fi may be unavailable while the update is running. Do not power off or reset the router during the update, because the device may be damaged.
Supported devices can check for updates from the App.
Open the Mercku App and go to:
Settings → Firmware upgrade
Wait for the firmware page to refresh and check whether a newer version is available.
If a new firmware version is available, select Upgrade and allow the update process to complete.
Use Online Upgrade when the router has an active Internet connection.
Connect to Mercku Wi-Fi and open:
http://mywifi.mercku.tech
Log in and open Upgrade Firmware.
Choose Online Upgrade and check for an available firmware version.
If a new firmware version is available, select Upgrade.
If an online update is unavailable or unsuccessful, you can use a compatible firmware file.
Go to the Mercku Support download area and download the firmware for your product.
Open Router Web and go to:
Upgrade Firmware → Offline Upgrade
Select the firmware file and make sure it is intended for the router shown on the upgrade page.
Select Upgrade and wait for the process to finish.
For M2 and Bee systems, the documented offline upgrade sequence is to upgrade the M2 main node first and then upgrade the Bee node.
No. Wi-Fi may be unavailable while the firmware update is being applied.
The router restarts as part of the firmware update process.
Use the supported Offline Upgrade method with the correct firmware file for your product.
No. Do not power off or reset the device while the update is running.
Use the Mercku Support download section and select the firmware that matches your router model.