Restore your Mercku router to factory settings when you need to clear the saved configuration and set up the device again.
A factory reset restores the router to its factory configuration and clears saved settings.
Use a factory reset when you need to remove the current configuration and set up the router again.
Supported models include a physical Reset button.
Supported devices can also be restored to factory settings from the Mercku App.
The required button hold time is not identical across every Mercku product. Follow the documented procedure for your specific model.
The documented M2 / Bee factory reset procedure uses the physical Reset button.
Press and hold the Reset button for at least 5 seconds, then release it.
During a documented factory reset, the LED flashes red rapidly.
Do not press the Reset button while a firmware update is in progress.
Supported devices can be restored from the App.
Open the Mercku App and select the router you want to reset.
Select Restore factory settings.
Confirm the reset and allow the router to complete the process.
After the router is restored, the previous configuration is no longer available and the router must be configured again.
Reconnect your phone or computer to the Mercku network when the router is ready.
Complete the router setup process again using the Mercku App or supported setup method.
A factory reset cannot correct every hardware or software fault. Contact Mercku Support if the router still cannot start, broadcast Wi-Fi or connect normally.
For M2 / Bee, the documented factory reset procedure is to hold the Reset button for at least 5 seconds. Other models may use a different procedure.
In the standard M2 / Bee documentation, the LED flashes red rapidly during factory reset.
Yes, supported devices can use the Restore factory settings option in the App.
Yes. A factory reset clears the saved configuration, so the router must be set up again.